1. Report preparation standard

"Ningbo Rotor Electrical Appliances Co.,Ltd Quality Credit Report" reviews Root Electric's concepts, systems, measures and results in terms of quality management, product quality responsibility, and quality integrity management. Regarding the disclosure content of this report, the description is as follows:

(1) Scope of report

Organizational scope of the report: Ningbo Rotor Electrical Appliances Co.,Ltd

Time frame of the report: December 2018 to December 2019. The publication cycle of the report: This report is an annual report

(2) Statement of objectivity of report content

This report is compiled entirely on the basis of the actual production and operation of the company. The content is objective and fair, and there is absolutely no false information. I am willing to be responsible for the authenticity of the content of this report.

(3) Explanation of report data

All the content in this report comes from the actual situation or data of the company.

(4) Report release form

This report is published in the online version. It can be viewed on the company's website.

2. General Manager's Speech

Ningbo Rotor Electrical Appliances Co.,Ltd is a manufacturer of all-view glass refrigerated display cabinets. Over the years, under the guidance and help of departments at all levels, we have given full play to our own advantages to grow and develop together with well-known brand companies at home and abroad.

We have always adhered to the "integrity and win-win" business philosophy. At the same time, it insists on independent innovation, actively explores the core technology, research and development, and standard formulation of the enterprise, respects science, and embarks on its own development path. We have always adhered to the professional and dedicated craftsman spirit to realize: the Rotor brand created by the company pursues a "loyal" character and loyalty; the manufactured Rotor products pursue a "trust" character and trust in safety; to the majority of consumers , Pursue a "sincerity" word, be honest and not deceive; Responsibility to society, pursue a "harmony" word, harmonious development.

Rotor's development is inseparable from the care and help of all sectors of society, and the support of upstream and downstream colleagues. Therefore, we are willing to work together with colleagues in the industry, to improve together, and to make the cake of all-view glass refrigerated display cabinet products better and bigger. To provide the society with safe, exquisite, fashionable and comfortable household appliances products, and to make our company's due contribution to the realization of the beautiful Chinese dream.

3. Company profile

Ningbo Rotor Electrical Appliances Co.,Ltd, established in 2006, specializes in the production of refrigerated commercial display cabinets, heating and heat preservation display cabinets and other cabinets. The company is located in the west area of Guanhaiwei Town Industrial Park, Cixi City, Zhejiang Province (Ningbo City). The company has a registered capital of RMB 2,978,100 and currently covers an area of 43 acres with a construction area of approximately 18,206 square meters. There are 270 permanent employees, of which design, engineering and quality personnel account for 20% of the company.

Ningbo Rotor Electrical Appliances Co.,Ltd is a modern private enterprise that produces cold and hot commercial display cabinets featuring four-sided glass as its leading industry. Rotor relies on the two major driving forces of technological innovation and the institutionalization of management, and is moving in the direction of scale and standardization. The company has party and league organizations; labor union organizations; militia organizations. With the continuous expansion of the company's scale, the continuous expansion of the market, and the continuous improvement of product competitiveness, all Rotor people are working hard to create a vibrant and promising Rotor!

With the modernization and large-scale production of enterprises, the improvement of on-site 6S management and the high-quality products, the management has been further improved, and the enterprise has obtained: National High-tech Enterprise, Zhejiang Credit Management Demonstration Enterprise, Zhejiang Famous Brand, Ningbo Patent Demonstration Enterprise, Provincial Harmonious Enterprise, "Provincial Double Love and Double Evaluation" advanced enterprise, one hundred advanced units caring for migrant workers in the province, and the National Model Workers' Home have created more than 30 honors.

In the past few years, Rotor's products have successively passed many domestic and foreign authoritative certifications such as CCC, GS, CE, EMC, ETL, and RoHS. Products are exported to the United States, Britain, France, Germany, Spain, Greece, Japan, South Korea, India, Thailand, Australia, Russia and other countries and regions, creating a new chapter in the company's outward management.

Rotor's goal is to strive to become a first-class brand in China's cold and hot display cabinet industry. In order to achieve this goal, companies are making short- and medium-term strategic deployments with the breakthrough of the second entrepreneurship. We firmly believe that only a sound corporate management system, a strong cohesive corporate culture and a continuously innovative corporate philosophy can enable a company to achieve a qualitative leap and achieve the goal of sustainable operation.

In the process of continuous development and growth, the company has always adhered to the positioning of "mid-to-high-end all-view glass refrigerated display cabinets", and continuously introduced advanced management and technology to ensure that it is in line with the international market. Established a complete operation and management system, and fully implemented TQM and other advanced production management methods. The company has successively passed GB/T19001-2016 quality management system certification, GB/T24001-2016 environmental management system certification, and ISO45001-2018 occupational health and safety management system Certification. With sophisticated production equipment, strong technical force, perfect testing methods, and sound marketing network, it has been recognized by many parties, and has obtained the American ETL product quality certification, the European GS product quality certification, and the Chinese national mandatory 3C product certification. With the advantages of novel product appearance, stable performance, safety and reliability, and long service life, the company has obvious advantages in the national and even global counterparts. It has established successively with world-renowned companies such as German Metro, GGM, British NISBATE, American WINCO, and South Korea YOT. A good long-term strategic partnership has been established.

Ningbo Rotor Electrical Appliances Co.,Ltd is a national high-tech enterprise. It has been rated as Ningbo "Honesty Enterprise", "Contract-honoring and Credit-worthy AA Enterprise", and has been awarded "Zhejiang Famous Brand", "Ningbo Famous Export Brand", and "Ningbo City" The third prize of outstanding new industrial products, the "Ningbo Growth Potential Enterprise" and other honors; the registered trademark of "ROTOR" is well-known in the high-end market of international refrigerators, and has a leading advantage in the national and even global counterparts.

In 2019, the company fully launched the "Made in Zhejiang" certification work, and carried out corporate management in accordance with the requirements of the "Made in Zhejiang" management standard. It has met DB33/T 944.1 "General Requirements for "Made in Zhejiang" Evaluation Specifications" in terms of excellent quality, independent innovation, and industrial collaboration. , Social responsibility and other aspects, but also meet the requirements of the "Made in Zhejiang" management standards.

1. A sustainable development strategy that respects customer needs

Our mission is to meet the needs of consumers, and diversify on a people-oriented basis.

We continue to seek safe and efficient answers in the field of all-view glass refrigerated display cabinets, improve user experience, and create a new generation of technologies and products that truly meet people’s needs. Persist in green production, focus on sustainable development, and create a low-carbon life-green, smart, and stylish will be the key words for our new round of development.

2. Innovation and technology lead the industry to upgrade

Technological innovation is the lifeblood of Rotor's development as an international enterprise. With high-tech enterprises and Ningbo environmental protection model green factory environment, first-class human resources and hardware resources advantages, advanced research and development system has driven industry innovation and upgrading time and time again, and the company has won There are 123 patents, including 6 invention patents, 86 utility model patents, 31 appearance patents, including 4 foreign patents. Continuously upgrade the experience of all-view glass refrigerated display cabinets to realize various possibilities you never dared to imagine.

3. Unique corporate culture illuminates the soul

By building a three-in-one corporate culture of vision, mission and values, it illuminates the minds of employees and realizes the cohesion of strength and the dream of building together.

Vision: We are committed to the design and development of refrigerated display cabinets, to be refined and detailed, to provide customers with satisfactory products and services, and to become a first-class enterprise with core competitiveness in the industry.

Mission: Provide the safest and most reliable refrigerated and refrigerated cabinets to display products. Values: exceed customer expectations, Rotor's eternal pursuit!

4. People who care for employees this policy

People are the foundation of the company's development. We are adhering to the corporate culture of the people-oriented policy based on employee care, and we are willing to "same development and build dreams together" with our employees. We provide generous and reasonable compensation and benefits and a fair and just selection mechanism, which also allows the company to have a group of young people who are full of vigor and passion for the refrigeration industry. The same, with enthusiasm and dreams, ready to give it a go and make a big splash.

5. Give back with love and fulfill corporate social responsibility

As a socially responsible company, we actively participate in public welfare activities, use our own strength to influence the public, and build a harmonious society. Continuous efforts have allowed people to see a brand image full of love and social influence. We believe that the value creation of enterprises to society can help people have a comfortable and intelligent and wonderful life. We are tireless and moving forward for it.

In the future, Cixi Rotor Electric will continue to innovate and surpass in terms of business philosophy, development strategy, brand building, product research and development and business model, and provide consumers with more refined and safe all-view glass refrigerated display cabinets, and accompany hundreds of millions of families. To a smart, comfortable and convenient future life!

Quality Credit Report

1. Corporate Quality Concept

"Experts and leaders" are the goals of Rotor's quality brand development, "safe, reliable, refined, and healthy" are Rotor's inherent demands for product quality, and "experts" are the core of Rotor's brand. Rotor regards quality as life, makes every product with heart, strictly controls product quality, strictly controls the whole process from raw material selection to production, and every link is meticulous, never opportunistic in quality, and high production. Quality products are the consistent pursuit of Rotor. Never give up the pursuit and pursuit of customer satisfaction and social responsibility, because Rotor firmly believes that only by truly providing consumers with high-quality products can consumers enjoy a safe and comfortable kitchen appliance environment, and the company’s brand awareness, reputation and reputation Satisfaction will continue to be improved, and therefore the company will remain invincible.

2. Internal quality management

2.1 Quality management agency

The company's quality management and product safety work is personally under the command of the general manager, and the director of the quality and technology department serves as the company's managerial representative. Manager representatives are fully responsible for the company’s product quality and safety work, organize the formulation of corporate quality development strategies, quality goal planning, annual quality work plans and quality safety assurance measures; establish and implement advanced quality management systems and management methods; organize the implementation of quality improvement and quality Tackling key problems and other mass quality activities; implementing quality cost management, strengthening quality statistical analysis; carrying out quality education and training; building corporate quality culture, etc.

The Quality and Technology Department is a specialized agency for the company's quality management and quality inspection. Implement the quality manager responsibility system, and set up a high-quality, professional, and large R&D and quality team. Responsible for the quality control and inspection activities of the whole process from raw materials entering the factory, production process monitoring, and final product inspection.

At the same time, the company has established a responsibility system for key positions in quality and safety, clarifying that the main responsible persons of each unit are primarily responsible for quality and safety, and the company's quality supervisors are directly responsible for quality and safety. Strictly implement the corporate job quality specifications and quality assessment system, implement the "one-vote veto" for quality and safety, and insist on achieving a 100% pass rate of factory products.

2.2 Quality Management System

Quality is the life of an enterprise. From the first day of production of refrigerated display cabinets, General Manager Yan Jiguang personally took product quality as the first major issue. In the quality management work, we have a long-term view, and formulated quality policies and quality goals that are in line with the actual development of the enterprise. The quality policy of "customer first, quality first, honesty and trustworthiness, hard work" fully embodies the quality management philosophy of focusing on customers and the market and being an expert and leader in all-view glass refrigerated display cabinets. After several years of hard work, the company has successively passed ISO9001 quality management system, ISO14001 and ISO45001 safety management system, as well as CCC, GS, CE, EMC, ETL, RoHS and many other certifications. In daily practical work, the system is continuously strengthened, improved, updated and improved, and the annual internal audit and management review of the system are carefully organized and deployed. The system is continuously implemented through the annual internal audit, management review and external supervision and review. The improvement guarantees the adequacy and effectiveness of the operation of our company's quality management system, and well guarantees the quality and safety of the products.

3 Enterprise quality and integrity

3.1 Quality and Integrity Management

As a manufacturer of all-view glass refrigerated display cabinets, the premise of sustainable and healthy development is law-abiding operation, honesty and trustworthiness. Rotor's products have a good reputation and can withstand the consideration of time, which is completely due to our company's "integrity and win-win" business philosophy. Over the years,

The company has been producing and operating with a high sense of responsibility to consumers and employees. From executives to front-line employees, always adhere to the safety of glass refrigerated display cabinets and regard quality as the life of the company. From raw material selection, procurement, key point management, production process control, product testing, after-sales service, etc. Strictly implement the requirements of national standards and relevant laws and regulations and the special requirements of customers, and realize the tracking, monitoring and management of the whole process from planning-procurement-production-after-sales to provide consumers with genuine, safe and reliable products. The company has party and league organizations; labor union organizations; militia organizations. Internally through education and training,

Workers’ congress, the issuance of "Employee Handbooks" and other forms to promote to all employees the company’s integrity management philosophy that values quality and regards quality as its life. At the same time, the company also openly publicizes the concept of integrity management. For example, the company will show detailed information about product materials, process flow and other aspects to all leaders at all levels who come to the company for research or visits, so as to help them get a more personal experience of our company's products. The quality characteristics of the material. Secondly, the company holds a distributor and consumer representative conference every year. Distributors and consumer representatives are invited to visit the company’s product production sites, explain to them the main production technology and processes of the products, and spread the true materials of our company’s products, and the company that operates in good faith. Idea and spirit.

In 2018, the company was recognized by Zhejiang Provincial Market Supervision and Administration Bureau as an “AA-level contract-abiding and trustworthy enterprise” and an “integrity private enterprise”.

3.2 Quality culture construction

Quality culture is an important part of corporate culture, and it is a comprehensive manifestation of the purpose, concept and moral code of conduct pursued by the company in terms of quality. The core competitiveness of modern enterprises is not products and services, but excellent corporate culture.

In the construction of quality culture, in addition to building a quality and safety system to enhance its own technical strength and core competitiveness, our company also attaches great importance to the education and training of employees. On the one hand, strengthen technical training and improve the technical quality of employees, so as to lay a solid foundation for improving the quality of products. At the same time, strengthen the training of practitioners' knowledge of laws and regulations and awareness of integrity. In particular, it regularly organizes employees to study relevant laws and regulations and various standards such as the "Product Quality Law", "Standardization Law", "Measurement Law", and all-view glass refrigerated display cabinet production certification conditions. Improve employees' overall legal awareness and integrity awareness, and truly understand, know, and abide by the company. And strictly implement the relevant laws, regulations and standard requirements in the actual production process.

4. Enterprise quality foundation

4.1 Enterprise product standards

The company is the drafting unit of Zhejiang manufacturing standards for all-view glass refrigerated display cabinets. By participating in the formulation and revision of these standards, we can understand the cutting-edge information of the industry in a timely and accurate manner. The healthy and sustainable development of Special Electric Co., Ltd. provides a strong technical guarantee.

In 2018, it was awarded the "Top 100 Enterprises" by Cixi Municipal Government Association. Through this certification work,